We want to get things right. If something has gone wrong, please tell us.
Aussie Biz Registrations, ABN 23 800 179 850, ASIC Registered Agent 53201.
Unit 1, 18 Sunline Court, Logan Reserve QLD 4133. Email: accounts@myabr.com.au
How to complain
- Email accounts@myabr.com.au, or use "Talk to a person" in your account.
- Tell us what happened, what you'd like us to do, and your order reference (it starts with MA-) or registration reference (it starts with MY-) if you have one.
- It's free to complain.
What happens next
- We confirm we've got it within 2 business days.
- A person who wasn't involved looks into it.
- We give you our answer within 30 days, in writing. If it's complicated and will take longer, we'll tell you why and when to expect it.
If you're not happy with our answer
- Privacy complaints: Office of the Australian Information Commissioner (OAIC), oaic.gov.au.
- Consumer complaints: Queensland Office of Fair Trading, qld.gov.au/fairtrading.
- Problems with a register's decision: contact the register directly (ASIC or the Australian Business Register). We'll help you with what they need.
- Klarna or Zip: for instalments, contact the provider first. They have their own complaint processes.
Records
We keep a record of every complaint and what we did about it, so we can improve our service.
Last updated: 22 October 2026. Draft for legal review before taking live orders.
Updated 22 Oct 2026