This policy explains when you can cancel and get money back from Aussie Biz Registrations, ABN 23 800 179 850. It sits alongside our Terms of service.
Registrations (company, business name, ABN)
- Before we lodge anything: cancel any time for a full refund.
- After we lodge: our service fee has been earned and the government fee (for example ASIC's fee) can't be refunded. Government bodies don't give it back.
- If a register refuses your application because of something we did wrong, we'll fix it and lodge again at no cost, or refund our fee.
- If a register refuses it because of the information given (for example a name that's not available), we'll help you change it and lodge again. The government fee may need to be paid again.
Add-ons (documents, trust deeds, logos, websites and more)
- Work hasn't started: full refund.
- Work has started: talk to us. We'll refund a fair amount for the part not yet done.
- Delivered: if something isn't right, tell us and we'll fix it.
Monthly plans (Care plans and monthly add-ons)
- Cancel any time from your account. The plan stops at the end of the month you've already paid for.
- We don't refund part months, unless the service wasn't provided.
Klarna, Zip and bank transfer
- If you paid with Klarna or Zip, we refund them and they adjust what you owe.
- Card refunds go back to the same card.
- Bank transfer refunds go back to the account you paid from.
- Refunds usually arrive within 5-10 business days, depending on your bank or provider.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, you're entitled to cancel and get a refund, or compensation for the drop in value. Nothing in this policy takes away those rights.
How to ask for a refund
Email accounts@myabr.com.au with your order reference (it starts with MA-), or use "Talk to a person" in your account. We'll reply within 2 business days.
Last updated: 22 October 2026. Draft for legal review before taking live orders.
Updated 22 Oct 2026